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I was a cart attendant at Walmart for almost a year …
and when ever Walmart didn’t schedule enough door greeters we got to come inside and play the part, when door greeting your given a rough, very fast explanation of what to do, at first I checked receipts, checked bags, and escorted customers back through the doors. For the short while I did this the only explanation I was given was simply, “to make sure all items were paid for…” which to me isn’t a good excuse, greeting them as they enter is one thing but to suspect them and search their bags was another.
…Greeting them as they enter is one thing but to suspect them and search their bags was another.
I gave up on checking bags because it made me feel like an asshole…
…then it got to the point where i wasn’t even checking receipts for the simple fact that i really didn’t have a reason to, I could plainly see that the customer had just come from a register. so whats the point of checking them? I didn’t want to make anyone feel like they had stole something.
Even the regular door greeters got to the point to where they didn’t care, only the ones that followed every rule to a “T” would check every receipt, every bag every time. It was quite annoying when as an employee I would be checked after buying something to drink.
I quit a week ago for the simple fact that i hated getting up a 6 in the morning to push carts for 8 hours a day.
So to those fighting them, you have my support.
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June 10th, 2009 at 10:25 am
Yeah…I hate those crazy suckers!
June 10th, 2009 at 5:33 pm
I think checking receipt’s is a GREAT idea. Nowadays I suspect everyone of trying to leave with something they shouldn’t the way the economy is. Some will stuff some old bags in their pocket go in and shop bag themselves NOT PAY and walk out the door, thats would have been your bonus walking out the door. Checking them also benefits the associates as well. The less shrinkage the better inventory is and the bigger the bonus is, we don’t make that much as it is. Also beacuase of theft our store had to change some policys on returns, which the honest people are getting screwed on. Thats the way it is and thats the way it’s going to be. ALSO if you were good at what you did they would have gotten you OFF the lot and into a more suitable position once you proved yourself as a good employee. Here is an explanation for you, we check bags and receipts to ensure the customer has everything they paid for!! and that they didn’t leave any bags behind.
June 30th, 2009 at 10:00 pm
Piss off, Ellen. I paid for it, it’s mine. You want to look in my bag? Call the cops. But be aware that if you detain me, you better have REAL probable cause and not some lame excuse like “He wouldn’t show his receipt so he MUST be trying to hide something!” That won’t fly. However, if detained you can be sure that you will be called into court to answer why you detained me illegally and then “humiliated me” by having the police search me for no reason. Got it? Then I can take all that cash that walmart wlll be forced to pay me in some settlement deal and buy some things over at Target. But you, well, you’ll probably be looking for another job.
July 8th, 2009 at 7:01 pm
Ellen,
Robert is right. I wouldn’t have cussed at you, but this story about “we check bags and receipts to ensure the customer has everything they paid for” is crap. Really? Then you are going to check every item in every one of my fifteen bags, checking off each item on the foot long receipt, and if my ice cream melts, you are paying for it. What a load.
July 11th, 2009 at 10:59 pm
Jesus Ellen, you’re the reason both WalMart and society suck. God, it’s amazing I can tell by your philosophy you’re old, unattractive and overweight. All that is bad enough, but the worst part is you project your self loathing on society. You REALLY shouldn’t have a job dealing with people.
July 20th, 2009 at 7:33 am
Piss off Robert. Even though Wal-mart has alot of stupid rules for the employees to follow, that is not one of them. People try to steal all the time. Just isn’t fair to the rest of us
July 20th, 2009 at 7:50 am
Robert, why are you at Wal-mart in the first place? Could it be that Target is to ezpensive for you to shop. Wal-mart has never checked my bags. They only check you if you have large items like a TV or bike or if you have items under your cart not bagged. Bass Pro does the same thing. BJ’s does it. It’s just the way it is. You ain’t in the 50’s anymore.
August 7th, 2009 at 3:48 pm
Megan,
They WILL check bagged items if you meet the “profile” they are looking for. I have had them stop me–an upper middle class, caucasion, well dressed, woman—to check my bag. If you are going to ask the question of ” why was an umc woman at Walmart?” then you are as ignorant as your arguments. Everyone shops at Walmart even people who can afford to shop elsewhere. For me, it is the 24 hr convenience when all else is closed. Why doesn’t Walmart supply bags for all items? That would end the problem for the customer, and help with their loss prevention’ which is the motivation for the policy?
August 14th, 2009 at 10:41 am
Every time i visit walmart i piss them off. I will not show my receipt for a purchase i just made. Once i purchase my items they are my property-the main reason is i’ve seen many people ahead of me walk right out without being checked-but apparently it’s because i have an unbagged item. A small item like a psp game system can easily be placed in a bag and walked out without being checked, but your gonna stop me for a 40 dollar appliance? thats just assinine. I don’t have much of a problem with how my local sam’s club does it. If your gonna check anybody you should check everybody. In one way or another it’s discrimination. I like to tell them “don’t walmart have enough lawsuits already?” They always get pissed when i walk out without letting them check my items. I used to work with “loss prevention” basically they have to see you steal an item and watch you attempt to leave the premises with it all without breaking visual contact. if you don’t have it on you when you breach that exit its thier ass and lawsuit city. So if you know you didnt take anything and you paid for all your items-screw em. what are they gonna do? illegally detain you, violate your rights?, illegal search and seizure possibly?, definetly discrimination, i think it has class action lawsuit written all over it.
August 27th, 2009 at 7:06 pm
That’s why I don’t shop at Wal-Mart. I have had people tell me to turn in my bags at other stores. A security guard at at Canadian Tire pounced on me as soon as set foot in the store and asked for my backpack. Wal-Mart has to go one step beyond that. I brought no bag in and bought a ice box and two furnace filters. What happens? I get followed by an old man with laryngitis who asks me for my receipt. Wal-Mart is an ugly place that is run by ugly people that has a McDonalds that serves disgusting inedible garbage. They deserve not a shred of respect from a single soul
September 8th, 2009 at 6:34 pm
wow it really surprises me of how rude people can be. so what they ask for a reciept. if you didn’t do anything wrong just show the reciept you get a smile thankyou and have a nice day out of it and you go on your way and the next time you go in there they don’t say that person has to be stealing cus they never show a reciept when asked instead they know you are honest cus you already proved that to them. i show my reciept when asked it shows common curtosy and teaches my kids respect for others instead of being rude and ugly about it half the time they don’t check the whole reciept anyway just that you have one. its only a big deal if you are’nt honest to begin with.
September 15th, 2009 at 9:25 pm
If they’re really concerned about people stealing, then why don’t they have the loss prevention folks catch the shoplifters in the store or on their video cameras like most respectable stores do? And why don’t they put some of those receipt checkers on a register to help check out the mile-long lines that have always formed.
September 20th, 2009 at 3:38 pm
I hate walmart, but also happen to be a cashier there until I finish my bachelor’s degree (YOU try finding a job with little to no experience in this economy). You guys would be surprised what we have found people trying to get away with-but I agree, it is a pain to have to stop every customer and check a receipt. A few pointers for the customers, however:
-Insisting we bag every item SIMPLY for the purpose of not wanting to be stopped at the door is a horrible waste. I am not going to try to cram a bag around the top of your mini fridge or your 36-pack of cheap beer because you are afraid of the old man at the door (although to be honest, so am I, a little bit). It’s wasteful to the environment. Did you know one average size bag takes 4,000 years to decompose in a landfill? If you have a legitimate reason you need a bag, I’ll be happy to provide one for you.
Tip to corporate wal-mart: Why can’t you give us stickers to prove an item has been purchased like every other store does?
-Having a bag around a large item really isn’t going to stop a person from checking your receipt.
-Most of us (I said most) don’t like the policy either, but want to keep our jobs. Just give it to us so we can pretend to care that you paid for your 4 gallons of milk and be on your way. It’s a process that typically takes less than 30 seconds.
-Also, you probably do not realize that we DO have security-alot of it, in fact.
September 21st, 2009 at 11:34 am
@sg: That just shows how far down society has sunk when you find it perfectly okay to be treated like a common criminal for spending your hard earned money at a business. It’s not courtesy to comply with being treated like a crook – in fact, it should be insulting to YOU that they’d dare ask for it in the first place. Learn to stand up for yourself and demand to be treated like a person, not a thief.
September 26th, 2009 at 11:32 am
I completely agree that we should not have to show our receipts at the door. I do sometimes show mine if it doesn’t inconvenience me But i will be damned if I will be inconvenienced or have to wait in a line to prove that I am not a thief. Walmart has every right to ask you to see your receipt but you have every right to NOT show it to them. The fact that it might only take a minute or two is irrelevant and not the issue. I resent being treated like a thief after just spending money in a store. Yes i know people steal, but frankly having a receipt doesn’t prevent theft. My Brother works at walmart and he tells me that people simply buy something at walmart then come back in with the same receipt and steal the same item 2 or 3 times just by putting it in their cart and walking out the door with it, showing the same receipt each time. Then they bring back one and get a refund on their purchases. So if you can do that how does showing a receipt stop theft at all? And when did it be come my responsibility to help stop theft at a store. I am there to shop not to stop their theft problems.
September 26th, 2009 at 1:56 pm
The problem it that I don’t want to be inconvenienced when I have just spent money at a store. I don’t care if the store has theft problems. I do not work there, I do not have any responsibility to help them with their theft issues. Asking for a receipt in my opinion is telling me that the store suspects ME of stealing. That’s insulting, and doubly so because I just gave them my business and they repay me by calling me a thief? Not to mention, like i stated above, that receipt checking does not stop thieves. The problem isn’t people like me who refuse to give up our 4th amendment rights to a store policy that is at the very least ineffective, it is the stores that do not effectively prevent theft BEFORE you get to the door. If they had more people watching the camera’s and patrolling the isles looking for actual criminals then they wouldn’t need to treat ME, a law abiding citizen, like a common criminal every time I buy something at their store.
October 18th, 2009 at 5:45 pm
Walmart has no right to search you unless they have reason to think you stole and item. It’s a volunteer search that you agree to if you stop and allow it. You do not have to stop, you can walk on out. Not even a policeman can search you just for fun. If they really were checking reciets they would do it the check stand, you just left 10 sec. ago. Most stores do not do it. Costco does because you agreed to it when you joined the membership. Walmart has no membership so they have no right to search us and we should demand they stop! You already waited in line for ten minutes they could have come and checked you out sooner if they did not have so many checking bags. They also prosacute all shop lifters they catch. They have a detection device and camaras all over store that should be enough!
October 25th, 2009 at 8:52 pm
To those who are as opposed to Walmarts receipt checking policy as I am. Do like I do. Flip the doorman off and tell them to get @#$*ed as you walk right out the door. They never do anything anyway. Just like Alan Hopkins said it. They’re all just a bunch of fat useless idiots with no spines anyway, who (often ignorantly) work for an evil empire that has destroyed most respectable small businesses who once provided professional and knowledgeable services to your community. Now we as most Americans are pretty much forced to pay for the big lie of great customer service and customer satisfaction and are left with really no alternatives.
“The secret of successful retailing is to give your customers what they want. And really, if you think about it from your point of view as a customer, you want everything: a wide assortment of good-quality merchandise; the lowest possible prices; guaranteed satisfaction with what you buy; friendly, knowledgeable service; convenient hours; free parking; a pleasant shopping experience.”
- Sam Walton (1918-1992)
BULLSHIT…
October 29th, 2009 at 3:24 pm
I have worked at Wal-Mart for two years now as a cashier and I don’t see anything wrong with checking receipts at my store in Pennsylvania. I sometimes need to man the door when there aren’t enough greeters and the only time I ever check a receipt is when the security alarm goes off that says an item wasn’t deactivated. Only certain items have them and they are usually the high-ticket items. Usually nothing is stolen, but a lot of times there is something afoot. I agree that it does go off too many times thanks to my retarded coworkers not disabling the security devices. If my coworkers could do their job, only the real shoplifters would have their bags checked when the security alarm goes off.
November 16th, 2009 at 5:20 pm
There’s nothing wrong with checking receipts. There’s also nothing wrong with me politely declining. A problem is only going to occur if you decide to illegally detain me when you have no cause to suspect I’m a shoplifter.
November 28th, 2009 at 4:58 pm
Corbyn, I once placed an electronic device in my wife’s purse that would set the alarms off almost every time she walked into a store. It got to the point that she didn’t want to shop because of all the embarrassment involved. I would tell her, “go first, I don’t want them to shoot me”. The employees would give her a confused look because she was entering the store. Then she figured it out and removed the device.
November 29th, 2009 at 10:24 am
Here are some of my replies:
I received cash back also. Did you want to count it?
Why are you asking to see my receipt? Do you think that I have something in my basked that I have not paid for? (The answer is always “NO”) So, then there is no reason to see my receipt!
If you think that your cashier has mad a mistake, I’ll be happy to return to the register to compare my receipt against the register’s journal tape.
If you think that something has been scanned in error, let’s go back and scan everything again.
It’s not my “policy”.
Now that I have some gray hair, sometimes I just act like I can’t hear them.
If you think that I have stolen something, then call the police!
We, as a society, have become so much like sheep and just follow along. Watch the TV shows like COPS. “…may I search your car…” and the idiot guy says “OK”.
The biggest problem is that most of these Walmart employees never studied our constitution. They have no clue of what the 4th Amendment says.
The next terrible step is where the police come to the front door of your house and say “Good afternoon. We are searching for drugs, weapons and currency derived from illegal activities. May we search your house?”
December 3rd, 2009 at 12:50 am
If you don’t like the way they operate then don’t go there. Quit your bitching And get over it. I don’t have any problems showing a recipt. It only takes second and saves money in the long run.
Who do you think pays for the shrink. If you check any company, the loss is passed on to customers. Don’t forget it was walmart who started the $4 prescription plan that saves so many ppl money. If it wasn’t for that my grandmother would pay allot more for her meds and they are always so helpfull. I’m sure if you go someplace else you will find something else to bitch about.peoplel bring on there own carma. If you give god vibes you will get better customer service 9 times out of10.
January 18th, 2010 at 2:27 pm
Most shrink comes from employees, not PAYING CUSTOMERS. So no, I will not wait in line to exit the building after I’m done waiting in line to check out.
January 22nd, 2010 at 10:39 pm
Flipping off or insulting the store employees is counter-productive. You are not required to consent to a search of your person or property by private citizens (ever) or by the police (unless there is probable cause). I do not allow my constitutional rights as an American citizen to be violated. When approached, simply smile and say, “No, thank you.” and continue on your way. Do not acknowledge them after that exchange. If you are detained or touched in any way, use your cell phone to call the police, (do not ask the store employees to call) state your name and address, then ask for an officer to be dispatched as you have been unlawfully detained. Do NOT call 911. You are not in an emergency situation. When the police arrive, file a report, identify the person or persons who detained you, state clearly that you verbally refused a search and were detained. Then press law enforcement and the District Attorney to prosecute your attackers. File civil suits against the attackers and the establishment. If the D.A. doesn’t follow through, you can go after them, also. In quite a few areas, you can pursue criminal charges yourself, even if the D.A. declines. It’s not easy but it is possible.
While it may sound like an over-reaction, the American people must guard their constitutional freedoms at every turn. Walmart and other corporations do not have the right to infringe upon the liberties many people have died defending. As a side note, other stores do this, also. It isn’t just Walmart.
January 25th, 2010 at 12:10 pm
i am a combat veteran and shop in a military town walmart i politely say no and they grabbed my cart and told me i have to show my receipt. i have also been trained in loss prevention before the military and know that 65 to 70 percent of all store loss is from employees not customers. They ask to see proof of ownership for something i own, something i just paid for and is now my property, why dont they ask for the receipt for my shirt and pants how about my wallet. its the same as the big brother idea, let the goverment put cameras in your house if your are not doing anything wrong why do you care if someone watches?
February 4th, 2010 at 1:42 pm
ummm..it’s just a receipt you show for a couple of seconds and then you’re off to your life. Many people bitch about them checking the receipts, I personally don’t see what’s wrong with it, if you didn’t steal then don’t bitch about them checking your receipt. Also, some of you said that you were a high class man/woman that shops there cause there’s no other store is open…you being a high class person doesn’t exclude you from anything. Checking you receipt will not cause you tubs of ice cream to melt, plus walmart wouldn’t pay for it, they would get you another one. They aren’t assuming that you stoled anything, they are just doing their job. For the people saying that they feel violated and shit, get over it, you don’t rule the world when you go to a store to shop, you should expect policies and procedures out of it. So you hate them checking your receipt ? Go to another store, plain and simple…NO ONE is forcing you to shop there.